Support FAQs
Orders & Support
How can I contact your customer support for assistance?
For any queries, you can contact us via email at care@truthfultreats.com or call us at +91 7778886541.
Do you offer subscription services or loyalty programs for regular customers?
No, we do not offer subscription services or loyalty programs at the moment. However, we are working on it and will get them to you soon!
What payment methods do you accept?
All payment methods are applicable with us. You can use any of your cards, UPI, Net banking or even opt for COD.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
Support FAQs
Shipping & Returns
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within India are delivered within 3-5 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 7 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.
How do I initiate a return?
Initiating a return is easy. Simply contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.
What if my order arrives damaged or there is an issue with the product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and in arranging a replacement or refund as necessary.
Support FAQs
Product Info
I don’t want to gain weight. Should I avoid nuts?
You don't have to avoid nuts; they can be healthy snacks that support weight management when eaten in moderation.
Are nutritional information and allergens clearly displayed for each product?
Yes, the nutritional information and allergens are clearly displayed for each product.
What types of dry fruits do you offer in your online store?
We offer Almonds, Cashews, Raisins, and Pistachios.
Are your dry fruits 100% natural and preservative-free?
Yes, our dry fruits are 100% natural and preservatives-free.