www.truthfultreats.com, referred to as the ‘Platform,’ is operated by Grow Excel Private Limited. We, at Grow Excel Private Limited, greatly value the trust you have in us. We are committed to upholding the highest standards for secure transactions and safeguarding customer information privacy. To understand how we collect and share information, please read the following statement. Please note that our privacy policy may change without prior notice. To stay informed about any updates, we recommend reviewing this policy regularly. By accessing this Platform, you agree to abide by the terms and conditions outlined in this Privacy Policy. Acceptance of these terms and conditions is a mandatory requirement for using or accessing our Platform. By using the Platform, you explicitly consent to the use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is an integral part of, and is subject to, our Terms of Use.
When utilizing our Platform, we systematically gather and store information provided by you on an as-needed basis. In general, you can freely navigate the Platform without disclosing your identity or personal details. However, upon sharing your personal information with us, you will no longer remain anonymous to us. We make an effort to specify which fields are mandatory and which are optional. You always have the choice to withhold information by abstaining from using specific services, products, or features on the Platform.
We may also track your purchasing patterns, preferences, and other details you opt to provide on our Platform. This information is essential for our internal research on user demographics, interests, and behavior, enabling us to better comprehend, safeguard, and serve our users. This data is analyzed and aggregated, and it may encompass the URL from which you accessed our Platform (whether on our Platform or elsewhere), the subsequent URL you visit (whether on our Platform or elsewhere), details regarding your computer’s browser, and your IP address.
We gather personal information like email addresses, delivery addresses, names, phone numbers, credit card/debit card information, and other payment instrument details when you establish an account or carry out transactions with us. While certain sections of our Platform can be explored without registering as a member, specific activities, such as placing orders or accessing our online content and services, necessitate registration. Your contact information is used to deliver offers based on your previous orders and interests.
If you opt to post messages in our message boards, chat rooms, or other message areas, or if you use voice commands to make purchases on the Platform, we will compile the information you provide for dispute resolution, customer support, and issue troubleshooting, as permitted by law. In the event of personal correspondence, such as emails or letters, or if other users or third parties forward correspondence regarding your activities or posts on the Platform, we may compile this information into a file specifically related to you.
We will also collect data related to your transactions on the Platform and third-party business partner platforms. When a third-party business partner directly collects your personal information from you, their privacy policies will govern the use of your data. Truthful Treats is not accountable for the privacy practices of third-party business partners or the content of their privacy policies, and we encourage you to read their privacy policies before disclosing any information.
Truthful Treats has collaborated with specific third-party business partners on the Platform. If you use the products or services of these Third-Party Partners, you will be directed to their websites/applications. Access to these Third-Party Partners’ websites/applications is contingent on your Platform login credentials and your consent to share your data. Truthful Treats does not bear responsibility for the privacy practices or the content of Third-Party Partners’ privacy policies, and we advise you to review their privacy policies before sharing any information.
We employ your personal information to provide the products and services you request. In cases where we use your personal information for marketing, we will provide you with the option to opt-out. Your personal information assists us in supporting sellers and business partners in order fulfilment, enhancing the customer experience, addressing disputes, resolving issues, ensuring a secure service, processing payments, gauging consumer interest in our products and services, notifying you about online and offline offers, products, services, and updates, customizing and improving your experience, detecting and protecting against errors, fraud, and other illicit activities, enforcing our terms and conditions, and fulfilling any other purposes described to you at the time of information collection.
With your consent, we may access your SMS messages, contact list, location, and device information. We may also request your PAN, GST Number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) details to: (i) verify your eligibility for specific products and services, including credit and payment products; (ii) generate GST invoices for products and services purchased for your business needs; (iii) enhance your Platform experience and provide access to the products and services offered by us, sellers, affiliates, or lending partners. Please note that your access to these products/services may be affected if consent is not granted.
In our ongoing efforts to enhance our product and service offerings, we and our affiliates collect and analyze demographic and profile data pertaining to user activity on our Platform. We use your IP address to diagnose server issues and administer the Platform. Your IP address is also used for broad demographic information gathering.
On occasion, we may invite you to participate in optional surveys conducted by us or through third-party market research agencies. These surveys may request personal information, contact details, date of birth, demographic data (e.g., zip code, age, income level), attributes such as interests, household or lifestyle details, purchasing history, preferences, and any other information you choose to provide. Participation in these surveys, which may include the collection of voice data or video recordings, is entirely voluntary. This data is used to tailor your Platform experience, providing content aligned with your interests and displaying content in accordance with your preferences.
Certain pages of the Platform utilize data collection tools like “cookies” to aid in the analysis of web page flow, gauge promotional effectiveness, and foster trust and security. “Cookies” are small files placed on your hard drive that support us in delivering our services. These cookies do not contain your personal information. Some of our features rely on the use of “cookies.” Cookies also permit you to enter your password less frequently during a session and enable us to provide information tailored to your interests. Most cookies are “session cookies,” meaning they are automatically removed from your hard drive at the end of your session. You have the liberty to decline or delete our cookies if your browser permits, though this may limit your access to specific Platform features, potentially requiring more frequent password entry during sessions. Furthermore, you may encounter “cookies” or similar devices on select Platform pages placed by third parties. We have no control over third-party cookie usage. We place both permanent and temporary cookies on your computer’s hard drive.
We may share personal information with our affiliated corporate entities and partners to deliver products and services offered by them, such as deferred payment options via lending partners. These entities and affiliates may share this information with their associates, business partners, and other third parties to offer you their products and services, and they may engage in marketing activities unless you explicitly opt-out.
We may divulge your personal information to third parties, including sellers and business partners, when required to grant access to our products and services, fulfil your orders, enhance your experience, obtain product feedback, process payments, comply with legal obligations, conduct market research or surveys, enforce our Terms of Use, facilitate marketing and advertising initiatives, analyze data, provide customer service support, and prevent, detect, mitigate, and investigate fraudulent or illicit activities linked to our products and services. We do not share your personal information with third parties for their marketing and advertising purposes without your explicit consent.
Personal information may be disclosed if mandated by law or when we believe, in good faith, that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also share personal information with law enforcement agencies, third-party rights owners, or others when we believe such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, address third-party rights violations, or protect the rights, property, or personal safety of our users or the general public.
Our Platform may feature links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or content of these linked websites.
We maintain reasonable physical, electronic, and procedural safeguards to protect your information. When accessing your account information, we employ secure servers. Once your information is in our possession, we adhere to strict security protocols to shield it from unauthorized access. Nevertheless, by utilizing the Platform, users recognize the inherent security considerations associated with data transmission over the internet and the World Wide Web, which cannot guarantee complete security. Consequently, there exist inherent risks when using the Platform, and users are responsible for safeguarding their account login and password records.
Upon establishing an account with us, we provide all users with the option to opt out of receiving non-essential (promotional, marketing-related) communications.
We employ third-party advertising companies to deliver advertisements when you visit our Platform. These companies may collect information (excluding your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about products and services that may interest you.
We do not knowingly request or collect personal information from individuals under the age of 18. Our Platform is exclusively available to individuals who possess the legal capacity to enter into binding contracts as per the Indian Contract Act, 1872. If you are under 18 years of age, you must utilize the Platform, application, or services under the supervision of a parent, legal guardian, or another responsible adult.
We adhere to applicable laws when retaining your personal information. The retention period will not exceed the duration necessary for the original purpose of collection, or as mandated by relevant laws. However, we may retain data related to you if it is believed to be essential for preventing fraud, addressing future abuse, complying with legal obligations, or serving other legitimate purposes. In some cases, we may retain your data in anonymized form for analytical and research purposes.
By visiting our Platform or providing your information, you grant your consent to the collection, utilization, storage, disclosure, and processing of your information, including sensitive personal data, in accordance with this Privacy Policy. If you disclose personal information regarding others, you confirm that you have the necessary authority to do so and allow us to employ this information following the terms of this Privacy Policy. While furnishing your personal details via the Platform or partner platforms or establishments, you consent to us, including our affiliated corporate entities, partners, technology providers, marketing channels, business associates, and other third parties, to contact you via SMS, instant messaging apps, telephone calls, and/or email for the purposes specified in this Privacy Policy.
We recommend periodically reviewing our Privacy Policy for updates. Changes made to our information handling practices will be reflected in our updated Privacy Policy. Significant alterations will be brought to your attention by displaying the last updated date of our policy, posting notifications on our Platform, or sending emails when required by applicable law.
For any queries, concerns, issues, or complaints pertaining to the collection or usage of your personal information under this Privacy Policy, please reach out to us using the contact details provided below:
Contact: +91 7778886541
Email-Address: care@truthfultreats.com
